FAQs​

Are your properties pet friendly?

NO

What time is check in/out?

2pm & 10am

How do we collect keys?

Please note you MUST collect the KEYS/CHECK IN OFF SITE (not from the Paradise Centre Apartment Reception) our office is located at Raine & Horne Real Estate office (Gold Coast Holiday Stays) at 3066 Surfers Paradise Blvd.
Best to park on Laycock or Clifford Streets as there is no parking outside our office due to the tram tracks.
Our office is open Mon-Fri, 8.30am-5pm (QLD time) should you be arriving outside of these hours or on a Public Holiday we can organise for you to collect the keys from a secure lock box outside our office, please let us know in advance if you are arriving outside office hours, if you are arriving on a Saturday/Sunday or Public Holiday you are automatically added to the afterhours secure box and details will be emailed to you approx.7-10 days prior to your arrival date including the lock box code & security bond form.

Is parking included?

1 complimentary undercover private parking space is included with your stay. (reservation is not needed). Details including parking access will be provided on check in/key collection.
Extra parking is available nearby at the Gold Coast City council car park Bruce Bishop on Beach Road Surfers Paradise and starts from $15 per day *subject to change*

Early Check in

Please note standard check in time is from 2pm however, you are welcome to store bags and/or luggage in our office until your apartment is ready and should the apartment be available any earlier, we will be sure to let you know on the day via email/text.

Airport Transfers

Surfside Bus 777 or Route 777 follows the route between Gold Coast Airport and Broadbeach South Station.
Please, note that once at Broadbeach South Station, passengers change to the tram and travel to Surfers Paradise station, our office then is approx. 120m north of the tram stop.
Schedule

Daily, every 15 minutes from 07:00 am to 07:00 pm (seven days a week).

Total trip time is about 45 minutes.
Fares
Single ticket cost is AUD$ 5.20 *subject to change*
Visit TransLink for further information otherwise Con-X-ion Airport transfers offer door to door transfers and further information can be found https://www.con-x-ion.com/

Wi-Fi

Unlimited complimentary Wi-Fi is included with your stay

Pool/Beach Towles

Are not included please bring/pack from home or purchase once you have arrived in Surfers Paradise

Starter of items on arrival only

We provide a starter pack for your initial convenience consisting of: tea/coffee/milk, toilet paper, shampoo, body wash, sachet of washing and dish washing powder and soap. Guests are expected to purchase extra supplies as needed.
These are not serviced apartments however should you require this service during your stay we are able to offer it at an additional cost.

Late check out

Standard check out time is 10am, later check out is subject to availability 24 hours prior to your departure depending on cleaning schedules/last minute bookings therefore please do email to check if complimentary 11am check out is possible, later than 11am half day rates will apply.

Late check out

Standard check out time is 10am, later check out is subject to availability 24 hours prior to your departure depending on cleaning schedules/last minute bookings therefore please do email to check if complimentary 11am check out is possible, later than 11am half day rates will apply.

Departure and returning keys

Please note all guests must depart the apartment no later than 10am and return both sets of keys to the office of Raine & Horne, 3066 Surfers Paradise Boulevard. (keys not to be left in apartment or at Hotel Reception)
If you are departing outside of office hours, please leave the keys in the black letter box outside our office marked “Key Return”, no code required.

Porta cots, Highchairs & Fold away bed hire

Porta cots, highchairs & fold away bed hire can be arranged in advance and fees do apply as follows:
  • Porta cot hire with linen $50 total 
  • Highchair $25.00 total  
  • Fold Away bed hire with linen $35 per night
*minimum 3 night hire fee applies, request at time of booking

Linen

All linen is included with your stay including sheets, bathroom towels and tea towels , extra linen including towels can be arranged, hire fees do apply for additional linen/towels.

Rubbish

All rubbish is to be removed from the apartment and disposed via the rubbish chutes